01 Good brand management needs better brand measurement What gets measured gets managed. More attention to monitoring brand health would put brand higher up the leadership agenda. |
02 Mind the gap! Brand, marketing, communications, business development and selling are an unbroken continuum. A truly integrated approach will drive real business success. |
03 “Brand Me” Thinking about your personal brand can make it easier to appreciate the nature of organisational brands. |
04 Be different, invest in your employer brand Leadership teams should pay more attention to the management of their employer brand as a potential source of differentiation. |
05 Don’t communicate, innovate Innovation is a more effective driver of brand quality and growth than communication. Professional services firms need to act on this. |
06 Trust – the real battleground Levels of trust in public institutions and corporations have never been lower. Yet trust is fundamental to any brand. How does this affect professional services firms? |
07 Sustainable branding A new approach to creating a more sustainable, values driven brand. |
08 Brand matters in a recession Many companies respond to recession by cutting the marketing budget and running for cover. |
09 Are your business developers match fit? Assigning a business development coach to your partners could transform their performance. |
10 Coaching v Managing Coaching is more effective than managing. How can you become an effective team coach? |
11 The Inner Game of Branding Successful branding can take a leaf out of sports performance coaching. |
12 The Twitter Brand The rise of social media could spell an opportunity for those that grasp its implications for brand. |
13 Staff Engagement? It’s All About Winning The Race… Engaging staff, especially when times are tough, is about reminding them of why we’re in business – to create the strongest brand, build market share, beat the competition and be No 1 – and involving them in winning the race. |
14 One question you really should ask… “Net Promoter Score”® offers a simple way to measure brand experience, monitor client relationships and even predict future growth. |
15 Conscious Branding – a challenge for the professions This article explores Conscious Capitalism and what it might mean for professional services and their brands. |
16 Culture eats strategy for breakfast Geoff Dodds discusses the importance of culture to professional services brands, how to measure it and what to do about it. |
17 Sales through coaching Geoff Dodds explores the power of coaching when applied to selling professional services. |
18 On the legs…! Geoff Dodds, consultant and rower, shares some reflections on what rowing can teach CEOs |
19 Less is more Geoff Dodds takes a slightly tongue-in-cheek look at how this mantra can benefit branding, marketing, selling and life in general. |
20 The authenticity deficit Is authenticity the ‘holy grail’ of branding and, if so, how do service organisations achieve it? Geoff Dodds has some ideas. |
21 Which comes first – the leader or the brand? Does politics have something to teach us about shaping an authentic brand? Geoff Dodds looks at recent events. |
22 Happy people make happy brands Geoff Dodds looks at how to create the kind of positive culture that can lead to an inspirational brand. |